top of page

SHIPPING POLICY

Last Updated: 18.03.2025

1. Shipping Process

  • Orders are processed within 1-3 business days after purchase confirmation.
  • Shipping times vary depending on the destination and chosen carrier.
  • Customers receive a tracking number via email once their order has shipped.

2. Shipping Costs & Free Shipping

  • Standard shipping costs:
    • Belgium: €4.95
    • Netherlands: €5.95
  • Free shipping on orders of €75 or more.

3. Delivery Issues

  • If your package is lost or delayed, contact us at info@tormanscoaching.com.
  • TNC is not responsible for delivery delays caused by the carrier.
  • Ensure your shipping address is correct before placing an order—TNC is not responsible for misdelivered packages due to incorrect information.

4. Returns & Exchanges

  • Returns are only accepted for defective or incorrect items.
  • Returns must be requested within 30 days of receipt, and items must be unused and in original packaging.
  • Customers are responsible for return shipping costs unless the error was on TNC’s end.
  • Digital products (coaching packages, QIPs) are not eligible for returns or refunds.

5. Governing Law

  • This Shipping Policy is governed by Belgian law.
  • Any disputes related to shipping or returns shall be handled in Belgian courts.
​
For shipping inquiries, contact us at info@tormanscoaching.com.
bottom of page