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PRIVACY POLICY

Last Updated: 18.03.2025

1. Introduction

Welcome to TNC ("Company," "we," "our," or "us"). Protecting your privacy is important to us. This Privacy Policy explains how we collect, use, store, and protect your personal information when you:
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  • Visit our website www.tormanscoaching.com
  • Purchase coaching services, personalized coaching packages, Quick Improvement Programs (QIPs), or TNC apparel (T-shirts, hoodies, and merchandise)
  • Engage with our physical or digital coaching services
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We comply with applicable privacy regulations, including the General Data Protection Regulation (GDPR) and other relevant data protection laws.
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By using our website or services, you agree to the terms outlined in this policy. If you do not agree, please discontinue using our services.

2. Information We Collect

We may collect various types of personal information, depending on your interaction with our services:
 
2.1. Information You Provide Directly
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  • Contact Details (name, email, phone number)
  • Delivery Details (billing and/or shipping address, required for purchase receipts and merchandise shipping)
  • Health & Lifestyle Information (only as provided by you for personalized coaching)
  • Payment Information (processed securely by third-party providers; we do not store card details)
  • Account Credentials (if applicable)
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2.2. Information Collected Automatically
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  • IP Address & Device Information (browser type, operating system, device used)
  • Usage Data (pages visited, time spent, interactions with our content)
  • Cookies & Tracking Technologies (see Section 7)
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2.3. Sensitive Data
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For personalized coaching packages, you may provide sensitive health-related data. We only collect this information with your explicit consent and store it securely.

3. How We Use Your Information

TNC collects and processes your data to:

✅ Personalize and deliver coaching services
✅ Process payments and send invoices
✅ Generate purchase receipts, including delivery details for merchandise
✅ Communicate updates and relevant information
✅ Improve website performance and user experience
✅ Ensure legal compliance and prevent fraud
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We do not sell or rent your data to third parties.

4. Legal Basis for Processing (GDPR Compliance)

For users within the European Economic Area (EEA), we process data under the following legal bases:
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  • Consent: You have given clear consent (e.g., submitting health data for a coaching package).
  • Contractual Obligation: Processing is necessary to fulfill our coaching services or deliver merchandise.
  • Legitimate Interest: Improving services, preventing fraud, and ensuring security.
  • Legal Compliance: When required by law.

5. How We Share Your Information

We only share your personal data when necessary, including:

🔹 Service Providers: Payment processors, shipping carriers, email services, and analytics providers
🔹 Legal Requirements: If required by law, court orders, or government regulations
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Any third parties handling your data must comply with strict security and confidentiality standards.

6. Data Retention

We retain personal data only as long as necessary to:
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  • Fulfill coaching services, process purchases, and deliver merchandise
  • Comply with legal and tax requirements
  • Resolve disputes and enforce policies
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After this period, data is securely deleted or anonymized.

7. Cookies & Tracking Technologies

We use cookies to enhance website performance. These may include:
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  • Essential Cookies: Required for basic website functionality.
  • Analytics Cookies: Used by Google Analytics to understand website traffic.
  • Marketing Cookies: For targeted ads (only if you opt-in).
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🔹 Managing Cookies: You can disable cookies via your browser settings, but this may affect site functionality.

8. Your Rights Under GDPR

If you are in the EEA or UK, you have the right to:
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  • Access your personal data
  • Correct inaccurate information
  • Request Deletion of your data
  • Object to data processing
  • Restrict Processing under certain conditions
  • Request Data Portability
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You can exercise these rights by contacting us at info@tormanscoaching.com.

9. Data Security

We implement strict security measures to protect your personal data, including:

✅ SSL encryption on our website
✅ Secure payment gateways
✅ Access restrictions for sensitive data
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However, no system is 100% secure. By using our services, you acknowledge that data transmission via the internet carries inherent risks.

10. Third-Party Links

Our website may contain links to external sites. TNC is not responsible for the privacy practices of third-party websites. Please review their policies before sharing personal data.

11. Children’s Privacy

TNC does not knowingly collect personal data from individuals under 16 years old (or 13 where applicable in certain jurisdictions). If we become aware of such data collection, we will delete it immediately.

12. Governing Law & Agreement

This Privacy Policy is governed by Belgian law.
Any disputes shall be exclusively handled in Belgian courts.
By using TNC’s website or services, you agree to this Privacy Policy and confirm that you have read, understood, and accepted its terms.

13. Changes to This Privacy Policy

TNC may update this Privacy Policy periodically. Changes will be posted on our website with the last updated date. If significant changes occur, we may notify you by email.

14. Contact Information

For questions about this policy or your data rights, contact us at:
📧 info@tormanscoaching.com.
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